Manheim has announced the nationwide rollout of 2nd Chance Sale, a new app that allows customers to easily access and make offers on unsold vehicles after they cross the auction block. This new functionality is part of Manheim’s multi-year initiative to improve business processes and provide customers with a more consistent auction experience.
“Our goal is to invest in areas within our auctions that make it easier for our customers to conduct business,” said Janet Barnard, president of Manheim North America. “With the 2nd Chance Sale app, we are delivering on our commitment to use technology to redesign and improve processes that offer customers faster, smarter ways to grow their business.”
At the conclusion of an auction, unsold vehicles are immediately listed on the 2nd Chance Sale app found within Manheim’s mobile application and on the web at http://2ndchance.manheim.com. Customers can then view and sort vehicles by numerous criteria – including year, make, model, condition reports and auction lane – and make offers to purchase those vehicles directly through the app. This not only offers customers a second chance to quickly fulfill their inventory needs, but also enables sellers to immediately market their unsold vehicles to buyers on auction day instead of waiting for them to run again another week or be listed on OVE.com.
In addition to more buying opportunities, Manheim also is improving vehicle delivery time for buyers at the auction. With its recent introduction of a new gate pass process, Manheim is now able to deliver gate passes to customers using Manheim.com, making the pickup of vehicles faster and more efficient. Through the “My Purchases” tab on Manheim.com, customers can now download, view, print and even email a gate pass directly to transport carriers, saving them time previously spent waiting in line at the auction to collect their passes. With this new feature, Manheim continues to offer customers more opportunities for self-service and anytime access to their accounts.