Manheim has completed its three-year, $400 million project to improve operations at its 78 locations, according to the company.
The initiative began in 2014, when the company first announced its intention to transform its auction operations. In that time, Manheim brought enhancements to its physical and digital properties. Wholesale buyers and sellers will experience simpler transactions and processes due to the tools and self-service options the company integrated into its auctions, according to the company.
One benefit that has come to Manheim clients includes the ability to use electronic payments or a line of credit to buy vehicles and services from any device. Through the first five months of 2018, nearly 40% of dealer transactions were completed using these methods on Manheim.com, the company noted.
Enhancements to Manheim's operations have also brought greater visibility into bills of sale, titles and gate passes, along with data and insights. Through the first five months of 2018, Manheim clients have printed 500,000 gate passes from Manheim’s website. Manheim’s investment has also brought the ability to view and pay single, multiple, or consolidated invoice reports at a client’s dealership or on Manheim.com.
Auction attendees are now also able to easily switch between physical and digital services while in lane, Manheim noted.
"Since starting this journey, we had one goal in mind — to eliminate paperwork, lines, emails and anything that takes our clients away from making money buying and selling cars," said Grace Huang, president of Cox Automotive Inventory Solutions. "And, with dealers using more digital channels to conduct business, it is more important to ensure our operations meet their evolving needs today and in the future."
