For commercial clients who sell vehicles across multiple Manheim locations, the auction company eased post-sale operations by improving processes that provide consolidated reporting, centralized AR services and faster sales reconciliation with greater consistency, according to a Sept. 15 news release.
The Client Shared Services Center provides commercial clients with dedicated support, simplified and consistent touchpoints, and performance results delivered within hours. With more vehicles being purchased across Manheim’s 76 physical sites nationwide due to tight vehicle supplies, the center’s integrated approach supports client needs across multiple locations simultaneously instead of one location at a time.
Conversations with commercial clients helped Manheim determine how the center’s combined expertise and resources could offer the greatest value to the post-sale operations process.
“Working closely with Manheim, we identified that they could further support our business with staffing and services offered by their shared services group,” said Paul Seger, executive vice president of asset remarketing at Element Fleet Management, in the release. “Their team is helping us achieve greater efficiencies, combined sales reporting and faster performance results. The process is working great for Element.”
More than 20 large commercial clients are using the center’s full suite of post-sale services that includes streamlined and standardized reporting and simplified processing to create a more connected client experience. The company expects this process to support more than 60% of its commercial volume by the end of the year.
“As we began to integrate our specialized teams within one group, we realized the incredible potential they had to deliver even more of what some clients are looking for,” said Dana Lowenthal, vice president of client shared services for Manheim. “Clients using this service tell us that this type of consistent reporting and dedicated support is driving greater efficiencies for their companies.”
A Better Way to Process Vehicle Titles
One of the more tedious tasks for clients buying and selling vehicles is completing the work associated with transferring and processing titles. Manheim’s Title Shared Services Center in Carmel, Ind.,processes titles for commercial clients, and some are choosing to add this service to their post-sale operations process.
In addition, any commercial client who does business via digital and physical sites can send all their titles to one location where a team with in-depth knowledge and state title expertise can help. With this service, clients are saving time and money by not having to ship titles to multiple locations.