FRANKLIN, TN - The ServNet Auction Group unanimously endorsed the National Auto Auction Association’s Arbitration policy at the group’s annual business meeting, held in early December in Southern California.
“While all of the ServNet auctions agreed to adopt the Arbitration Policy in principal following the NAAA convention last Fall, the owners felt it was important to address the policy as a separate agenda item at its annual meeting in December, and to formally adopt it as a standard at all ServNet facilities, effective January 1, 2010.” said ServNet CEO Pierre Pons. “Standardizing auction procedures and policies is of ultimate benefit to the auction customer, and we believe adopting this policy is another move forward in providing the highest levels of service to both auto dealers and national accounts.”
The NAAA Arbitration policy was developed under the watchful eye and leadership of two ServNet auction owners: Bob McConkey of DAA Northwest and Dave Angelicchio of Pittsburgh Independent Auto Auction, NAAA Presidents in 2009 and 2010, respectively.
“Dave Angelicchio and I were both firmly committed to the work involved in developing a standard arbitration policy last year, and are very pleased to note the entire auto auction industry’s support in adopting it,” said McConkey. “We both saw the need for a unified policy that would make doing business across the board seamless for auction customers, improving the buyers’ experience at the auction and streamlining processes for remarketers. We made some outstanding progress over the past year, with the support of both Manheim and ADESA, and I expect the NAAA’s focus on standardization will continue.”
“This concept of strategic cooperation will take our industry to an entirely new level,” agrees Angelicchio, who takes the lead as NAAA President for 2010. “Whether we are independent auction operators or part of a corporate group, there is so much we can do together that can improve the auction experience for our customers. As we work together, with a common focus, we will all benefit.”