ATLANTA – www.OVE.com — an online wholesale marketplace for dealer-to-dealer and commercial consignor business transactions — will implement the OVE.com National Online Buy-Back Policy in October. This policy will allow all OVE.com buyers who purchase a post sale inspection (PSI) to return any vehicle purchased on the site to any Manheim operating location within 14 calendar days of purchase, no questions asked.
“We want our customers to feel confident when purchasing vehicles on OVE.com,” said Jim McKnight, Manheim’s president of Online Solutions. “That’s why we’ve created the first policy in the industry that allows dealers to buy vehicles 24/7 from the comfort of their computers and still ‘kick the tires.’”
Under the new policy, if for any reason a customer is not satisfied with a vehicle purchased on OVE.com, and he or she purchased a PSI, then he or she can return it to any of Manheim’s 90 operating locations across the United States and receive a refund for the purchase price of the vehicle.
To qualify for this guarantee, the buying dealer must purchase a PSI at the time of sale. Vehicles must be returned in the same or better condition than when they were purchased. Additional restrictions apply; dealers should call an OVE.com representative at (866) 423-5678 for more information.
Earlier this year, Manheim introduced a new National Return Policy making it possible for a customer to return an arbitratable vehicle to any Manheim operating location, regardless of where the unit was purchased. The National Return Policy paved the way for OVE.com’s new policy.