Remarketing Solutions (RS) has announced that 98 percent of its recovery agents are taking advantage of IRIS (Interactive Remarketing Information System), an innovative Web-based workflow system that significantly streamlines the recovery process for agents and RS clients.“Our goal was to develop a system that would better meet our customers’ wide range of specific needs and streamline the recovery and remarketing process. The acceptance of IRIS proves we have accomplished that,” said Phil Hanks, general manager of Recovery Solution. “During the past six months, more than 500 of our agents have transitioned to the IRIS system.” Developed in-house by RS’ technology staff, IRIS tracks each account through a set of predefined tasks to be completed at scheduled intervals – a process that allows both RS agents and RS to more efficiently manage the recovery process in a paperless environment. Equipped with an automated, performance-driven agent selection tool, IRIS instantly assigns the best possible agent for each account. It then guides the account through the various steps in the recovery process, generating reminders when a task is overdue.
“The end result is a faster, more efficient recovery process for everyone involved,” said Hanks. “This automation also enables RS staff to focus on the exceptions – accounts requiring manual intervention.”Agents and clients benefit from several key features:
IRIS will serve as the foundation of RS’ direction with product development in the future. The company will transition each of its seven business units to the IRIS system in the coming months.
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