IAA Expands Towing App in Response to Florence

Insurance Auto Auctions (IAA) is expanding the launch of its new towing app to aid towing and hauling contractors transporting vehicles impacted by Hurricane Florence and the resulting flooding.

The IAA Tow App utilizes data analytics and mobile technology to streamline the dispatch and towing cycle of salvage vehicles, according to IAA. During natural disaster and catastrophic events, IAA recovers flood-damaged and total-loss vehicles on behalf of their insurance customers, clearing roadways for recovery vehicles and expediting the claims process for policy-holders.

IAA has a catastrophe response team prepared to respond to natural disasters. In advance of Hurricane Florence and its subsequent flooding, IAA secured nearly 1,100 acres available to store recovered vehicles, obtained commitments from over 1,300 towers and has more than 400 IAA team members ready to respond, according to the company.

The IAA Tow App utilizes inventory management software to automatically push tow assignments directly to IAA contracted towers with capacity on their tow trucks or haulers. When a tow truck driver accepts an assignment, the app opens the mobile device map function to provide driving instructions, the company said in a press release. Once assigned vehicles are located, drivers can check in and quickly complete the entire transport process via the app.

The second phase of IAA Tow app has been deployed to aid those impacted by Hurricane Florence, the company said.

By digitizing and automating a historically, paper-driven assignment process, IAA’s towing partners can better manage their assignments and loads, according to the company.  The app allows for real-time deliver tracking and recovery information to customers.