Insurance Auto Auctions, Inc. (IAA) has implemented an enhanced appraisal offering that provides increased flexibility and choice for IAA Inspection Services customers. 

“Enhancing the appraisal capability based on customer preference heightens the sense of transparency within the process, which in turn leads to an overall improvement in customer satisfaction and retention,” said John Kett, CEO and president of IAA.

The ability for insurance customers to receive an appraisal is now fully integrated into, CSAToday, IAA’s client-facing, inventory management system. This integration allows customers to maintain existing appraisal vendor relationships, or have IAA manage the appraisal process. Additionaly, the added flexibility provides insurance companies with access to multiple total loss claims services within a single platform, resulting in increased efficiency and further cycle-time reduction from date-of-loss to total loss determination.

“Along with the enhanced appraisal capability, the platform offers high-definition images to eliminate the guesswork regarding potential damage, as well as condition reporting to allow for easy access to required appraisal information,” said Pat Walsh, senior vice president of business development, IAA. “IAA Inspection Services can also automatically provide photos, condition reports and appraisals directly to insurers through all leading industry estimating platforms for a smooth integration with the customer’s preferred software.”

IAA is KAR Auction Services' live and live-online salvage auto auction business unit.