FREDERICK, MD — Independent Auctions Advisory Committee (IAAC) Co-chair Charlotte Pyle expects broad and swift adoption of the National Auto Auction Association’s National Arbitration Policy: In-Lane and Online by independent auction owners.
“We’re very excited by the process taken to standardize auction procedures,” says Pyle, NAAA vice president and co-owner of Capital City Auto Auction in St. Albans, W.Va. “It makes it easier for a customer to do business across the board and it levels the playing field for all auctions in conducting arbitration procedures.” She adds that by their very nature, the time frame for adoption by each independent may be a little longer than for corporate auctions.
IAAC Co-chair Lynn Weaver, general manager of Harrisburg Auto Auction in Mechanicsburg, Pa., notes that since the committee recently voted to endorse the policy, he doesn’t anticipate any snags in adoption by a majority of the independent auctions. "After all, it’s for everyone’s benefit. This offers customers a seamless, consistent experience from auction to auction, regardless of whether independently owned or part of a corporate group.”
“Our aim was to develop a uniform principle of fair, consistent and ethical treatment that could be embraced by the entire auto auction industry,” explains NAAA President Dave Angelicchio. “This policy has previously been endorsed and universally adopted by ADESA, Manheim and ServNet. We believe it will prove greatly beneficial in sustaining the trust and confidence of auction customers and reduce the confusion that came with different arbitration policies at different locations.”
According to Frank Hackett, NAAA Executive Director: “The National Auto Auction Association’s vision of a universal arbitration policy for the remarketing industry has become a reality as all segments of the association’s membership have moved to adopt the new guidelines.”
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