ATLANTA – As part of its efforts to drive increased consistency and convenience for its customers, Manheim announced the creation of a new Operational Excellence group. The organization will be led by David Young, group vice president. Young will report to Jim McKnight, Manheim’s strategic execution officer.
Young will lead a team charged with continuing to enhance Manheim’s operating processes. Based on input from customers and the growth of Manheim’s online sales, the group will further refine some in-lane and online vehicle processes. These processes include inbound transportation, check-in, collecting vehicle condition information, lot logistics, customer check-out and vehicle pick-up.
“The goal for our team is to ensure that processes at every location work seamlessly and efficiently for our customers anytime, anywhere,” said Young. “Achieving operational excellence is about looking at our processes through the eyes of our customers. This helps us understand how we can improve their experience, while identifying new and better ways to make doing business with us easier.”
Reporting to Young will be Diane Barton, vice president of customer experience; Stephen Brown, senior director of the corporate project management office; Mike Nikolich, director of pricing management; and Pam Cadigan, vice president of operational processes. Cadigan will transition from her role as vice president of inspection operations to this newly created role.
A 30-year veteran in the wholesale and retail automotive industries, Young most recently served as group vice president of service businesses for Manheim. He began his career at Manheim in 2000 and held various senior leadership positions in Operations, Sales, and Reconditioning.