A shot of the CarsArrive Network webpage. The KAR Global-owned unit is enhancing its user platform to improve customer interactions and services. - Image: CarsArrive

A shot of the CarsArrive Network webpage. The KAR Global-owned unit is enhancing its user platform to improve customer interactions and services.

Image: CarsArrive

CarsArrive Network disclosed an enhanced technology platform on Dec. 22 designed to create a faster, smoother and more seamless experience for its customers, according to a news release.

The platform serves transporters, banks, vehicle lenders and financial institutions, who will stand to benefit from the enhancements that include migration from on-premise servers to the cloud, as well as the ability to rollout new features or bug fixes with minimal down time.

CarsArrive is a business unit of KAR Global, a wholesale used vehicle digital marketplace operator (NYSE: KAR). CarsArrive provides an online marketplace where shippers and carriers come together and conduct business in a trusted and secure environment. Its North American network of automated vehicle transport services includes more than 6,500 registered carriers representing over 50,000 trucks.

“Customers want instant, reliable access to transport and real-time updates on the status and location of their vehicles — so we focused on creating an improved user experience that virtually eliminates delays and downtime,” said Michael Briggs, president of CarsArrive, in the news release. “We can now scale according to the needs of our customers with no change in infrastructure while operating at a higher standard.”

The CarsArrive platform evolution also includes an all-new mobile app, which the company anticipates launching in early 2022. The app will feature an easy-to-use interface and offline capabilities, further expanding the user experience for customers and transporters alike.

The new platform upgrades provide customers and transporters with little to no system delays when introducing new features. Updates can be put into production without disruption — allowing business to run as usual. The platform also operates on the latest framework, providing better performance and security for all parties.

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